Phone Interviews

Looking for a personable and honest approach to survey your customers? Tried other methods of customer satisfaction measurement without getting a high level of actionable data? Sometimes the tried and true survey methods are the best ones. Plus, by talking to your customers you gain insight into the one thing that can tell the most – their feelings about the experience. Because it’s not just what they say, it’s how they say it. In addition, they have the opportunity to ask you questions, which can be critically important to helping you improve your process.

ServiceTrac’s phone survey interviewing service is an incredibly effective approach. As one of our most popular services, we conduct these for many different clients all over the country.

Phone Interviews - Details

• It’s a personable and honest approach to identify what your customers are feeling.
• Phone interviews can take from 2 to 20 minutes.
• Can be done on a random basis using your customer database.
• Once interviews are completed, data is placed into an easy to use format which can be easily accessed online through PDF reports or the Eval system.
• Can also be accessed through a written report and delivered by a ValuePath rep who can explain all the results in detail.
• Phone interviews are very effective and can help answer specific questions the customer has.

At Value Path, we know the day to day customer challenges you face. There are proven tools available that can not only help you with surveying and satisfaction measurement, but provide a sustainable competitive advantage. Let us show you a proven way to move the needle. ServiceTrac’s Phone Interview services will give your team the tools they need to improve the process and provide the most in depth customer survey results you’ve ever seen.

Contact us today to find out more!

1.800.951.6606