ServiceTrac Consumer Surveys

It All Adds Up...

Of course, there is more to it than just numbers...Our unique, people centered approach, paired with our custom technology has made the ServiceTrac solution a benchmark for the entire industry.

We've set the standard by going beyond simple surveys and creating a complete customer satisfaction solution for our clients. Our system really helps you understand the needs and desires of your customers.

That's what it means to walk in their shoes.

•  Accurate

ServiceTrac's unique process was designed from the ground up and tested in six national regions for accuracy and reliability. The success of our system has been validated by two independent research organizations and by our distinguished list of satisfied clients. Our customers regularly experience 60% to 80% response rates in their surveys, ensuring every stakeholder is heard. This kind of reliability, paired with our fast turn-around time, helps you get all the answers you need, when you need them.

•  Action

Taking action is easy when your information makes sense. The serviceTrac Value Report does this by giving you five ways of looking at your results...

First, your results are compared to industry bench-marks.

Second, with our Loyalty Index you can pinpoint the key drivers and issues immediately.

Third, we show you the top and bottom ten responses at a glance.

Fourth, our Distribution Tables show you a snapshot of where responses fell by comparison- giving you more than just a simple score.

Fifth, our Coded Comments show you the positive, negative, and neutral comments side-by-side with the industry benchmarks.

Finally, our Trademarked Action Plan for Success backs up the report by helping you craft a real action plan. You’ll know exactly what to do next.

•  Access

All of your customer reports are available in real time through the secure and reliable ServiceTrac Online system. In our online service we give you two ways of looking at your data...

The Executive Report Access allows for quick, pre-packaged reporting with our user-friendly templates.

For even more powerful reporting, our Corporate Report Access allows you to slice and dice the data any way you need it. Whether you want to view by demographics, region, type, or other, our live, secure databases gives you the flexibility you need.

•  Achieve

Our new recognition program in combination with ServiceTrac’s Continuous Quality improvement campaign gives you the opportunity to highlight your successes nationally. Furthermore, both of these programs can be used by your company to conform with government licensing and private certification programs. You’ll gain national recognition while meeting industry standards.

•  Add It Up

ServiceTrac’s complete solution can help you achieve real customer loyalty and satisfaction. It all adds up.