Peak Performance Mystery Shopping Services

You Can’t Improve What You Don't Measure.

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    Tele-Check Audio Samples                  In Person Audio Shop Samples                 Video Shop Samples

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Value Path is uniquely qualified to perform mystery shopping services for your company. We have done over 3,000 of them for 500+ companies in the past ten years alone. What is a mystery shop? This is where we send our independent shoppers to pose as potential customers of your business. Our experienced shoppers analyze your sales force's performance, comparing them to the industries best practices. A mystery shop can give you a baseline or a mark to evaluate your employees by allowing your company to be evaluated in a real time scenario. Plus, we draw from your actual client demographic so the mystery shop is as realistic as possible.

This service can be instrumental in helping your company set and maintain excellent standards in customer service, sales presentation and follow up, employee morale, training effectiveness and competitor information. We can also customize in-person, telephone, and video shops to your needs and objectives.

In-Person Shops are conducted by our professionally trained shoppers drawn from a pool of your actual customer base. These shops can be recorded or non-recorded with audio files and evaluations available online 24/7.

Telephone Shops provide the perfect tool to evaluate all over-the-phone sales, customer service, and marketing efforts. It includes all the same benefits as the In-Person Mystery Shop with the added flexibility of over-the-phone performance evaluation.  This option is also a very cost effective way to gain valuable insight to your company's interaction with customers.

Video Shops are a combination of In-Person Shops and Peak Performance’s video capabilities.  In a Video Shop we send our professionally trained shoppers equipped with a micro video camera capable of recording footage of everything the shopper sees during the visit. With this type of technology you are not only able to review the verbal communication during the visit but also your salesperson's body language and mannerisms.

Peak Performance Mystery Shopping – Details

• Offered in three ways: in-person, telephone and video
• In-Person Mystery Shopping
• Shops are conducted by professionally trained shoppers
• We can customize shopping scenarios that fit your target market resulting in 100% believable interactions
• Yields real-time reviews for more effective employee training
• Telephone Mystery Shopping
• Cost Effective – up to 30% more affordable
• Can be implemented in 2-3 days
• Rate performance on 20 different indicators
• Video Mystery Shopping
• Get all of the benefits of other types of mystery shops and more
• Ability to review the way your salespeople interact with customers
• Performed with state of the art equipment

Do your organization a favor. Try the mystery shopping experience and see what we uncover. We guarantee you will find the information invaluable. Let’s face it; you don’t really know what’s happening in a normal customer interaction. Our trained shoppers will assess what’s occurring and provide you with key data that can be used to impact the sales process.

Discover what is really happening in your offices.

Contact us today to find out more about our Peak Performance Mystery Shopping services.

1.800.951.6606