Performance Evaluation

Value Path is uniquely qualified to perform mystery shopping services for your company. We have done over 3,000 of them for 500+ companies in the past ten years alone. What is a mystery shop? This is where we send our independent shoppers to pose as potential customers of your business. Our experienced shoppers analyze your sales force's performance, comparing them to the industries best practices. A mystery shop can give you a baseline or a mark to evaluate your employees by allowing your company to be evaluated in a real time scenario. Plus, we draw from your actual client demographic so the mystery shop is as realistic as possible.

In-Person Shops

In-Person Shops are conducted by our professionally trained shoppers drawn from a pool of your actual customer base. These shops can be recorded or non-recorded and the review of them can be done online 24/7. All of our In-Person Shops can be scheduled to fit your needs and are available all over the country.

Telephone Shops

Telephone Shops provide the perfect tool to evaluate all over-the-phone sales, customer service, and marketing efforts. It includes all the same benefits as the In-Person Mystery Shop with the added flexibility of over-the-phone performance evaluation. This option is also a very cost effective way to gain valuable insight to your company's interaction with customers.

Video Shops

In a Video Shop we send our professionally trained shoppers equipped with a micro video camera capable of recording footage of everything the shopper sees during the visit. With this type of technology you are not only able to review the verbal communication during the visit but also your salesperson's body language and mannerisms.